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Hospitality
Manage a highly casualised, multi-venue workforce with rostering, pay rules and compliance built for hospitality's variable trading patterns. Renofy helps Australian hospitality businesses implement HR and payroll technology that keeps pace with the industry's complexity.
Client-Side, Not Vendor-Side
Platform-Agnostic Ecpertise
Built for Complex AU Workforces
Full Lifecycle Support
HR
Payroll
Workforce Management
HR & Payroll Challenges
HR & Payroll Challenges in Hospitality
Hospitality is one of the most heavily casualised industries in Australia, with variable trading hours, multiple venues, and pay rules governed by the Hospitality Industry (General) Award alongside penalty rates and loadings that change by day, time and role. Rostering needs to flex daily around bookings, events and seasonal trade.
With high staff turnover and often thin margins, hospitality businesses need HR and payroll technology that keeps pace with a fast-moving roster without creating manual admin that eats into already tight operating hours.
Why Getting This Right Matters in Hospitality
Accurate penalty rate calculation: Configuration that reflects the Hospitality Industry (General) Award correctly.
Flexible, accurate rostering: Rosters that adapt daily to trade, bookings and events.
Reduced compliance risk: Less reliance on manual award interpretation for a highly casualised workforce.
Faster onboarding: Streamlined processes for high staff turnover.
Multi-venue visibility: Manage rostering and labour cost across every venue from one place.
Real-time labour cost control: See wage cost against trade in real time.
Reduced manager admin: Less time spent building rosters and checking pay manually.
Better staff experience: Self-service access to rosters, shift swaps and pay information.
Confidence during a Fair Work review: Documented, defensible award interpretation.
Who We Help
How We Support Hospitality Organisations
Our support includes:
- Hospitality Industry (General) Award configuration
- Multi-venue rostering and scheduling design
- Penalty rate and loading configuration
- Casual workforce onboarding support
- Payroll compliance health checks
- Underpayment and overpayment remediation
- Data migration and system integration
- Change management and training
- Testing and assurance
- Post-go-live optimisation
- Platform selection support
- Ongoing advisory
- And more...
Our Process
Our process is designed to set you are on the right path.
Getting to know you (pre-start and planning)
Grasping your strategy and how it is supported by your HR tech and processes
Uncovering your complexities and stumbling block
Recognizing your unique HCM needs
Documenting your People Ops Path
Translate your needs to system features
Match your needs to a solution, including the tricky and complex ones
Validate solutions to those tricky and complex needs up front and avoid costly changes later-on
Ensure your client-side team has the skills needed for success
Plan to meet your commitments as the client
Find all your requirements including the hidden ones
Translate requirements to tech teams
Re-define your business processes to work with your new solution
Management and execution of robust testing that ensures your new solution is fit-for-purpose and meets your requirements
Expert project management that keeps everything on track
Change manage the transition to your new solution
Enhancing your system and continuous improvement
20+
Years of combined HCM delivery experience
5K
Users supported across healthcare, manufacturing and enterprise
1,000-5,000+
Employee organisations delivered at scale
100%
Implementation through to optimisation
Why Renofy
A long-term partner, not another vendor
Every engagement is built around the same client-side model. Here's what that means for you.
Multi-platform HCM experience
Our consultants bring experience across leading HCM platforms, delivery models and complex workforce environments. We focus first on your business requirements and transformation outcomes, applying cross-platform insight without being tied to a particular product or implementation approach.
Client-Side, Not Vendor-Side
We work for you, embedded in your business, translating your needs into technical delivery - not a reseller pushing a template.
Built for Complex Australian Workforces
Deep experience helping Australian organisations manage complex employment conditions, payroll, workforce structures and operating models.
Experienced people, when you need them
From individual specialists to workstream leads and broader delivery teams, we help you add the right capability at the right time.
Full Lifecycle Support
From strategy and platform selection through implementation, testing, go-live and continuous improvement.
Australian Owned & Operated
An Australian HCM & payroll specialist, invested in the long-term success of complex local organisations.
Trusted Across Australia
Results from real engagements
SERVING ORGANISATIONS ACROSS AUSTRALIA
Melbourne
Sydney
Perth
Brisbane
Gold Coast
Sunshine Coast
Adelaide
Canberra
Hobart
The Team You Can Trust
Meet Our Team
A passionate crew of HR systems specialists who embrace their inner people-ops and HR tech nerds. Our team translates your business needs into technical language, so you get the results you actually asked for.
Adam Harris
Co-founder and digital transformation geek
Client side, your side
We don’t think of ourselves as an outside consultant; instead, we immerse into your team.
Understanding your culture, the challenges, and your business at a micro level is part of how we operate differently. From here, we spot opportunities, improve workflow, and put your HR operations on a growth path.
From employees to software, we help you get on top of your HR
Services
Expertise
Services
Expertise
Services
Expertise
Human resources technology strategy and transformation readiness
Connect business strategy, workforce priorities and technology investment - then assess readiness, build the business case and select the right HR platform with confidence.
Client-side HCM implementation and delivery
Add experienced HCM specialists who strengthen the client side of your implementation, connect workstreams and help turn strategy and requirements into successful delivery.
HCM requirements and solution design validation
Define detailed, testable requirements and independently validate the proposed solution design against your business needs before build progresses.
HCM data migration and integration delivery
Prepare, cleanse, map and load workforce data through repeated migration cycles while coordinating reliable integrations across HCM and connected systems.
HCM testing and assurance
Add experienced HCM specialists to prepare and execute testing, strengthening confidence in business outcomes, pay accuracy, compliance and go-live readiness.
Change, adoption and operational readiness
Prepare leaders, managers, employees and operating teams for new ways of working, go-live and sustained adoption.
HCM project recovery
Restore clarity, control and momentum with an independent assessment, a realistic recovery plan and experienced specialists to help deliver it.
HCM optimisation and continuous improvement
Build on your HCM investment with a structured improvement roadmap and experienced specialists who help turn platform capability into sustained business value.
Payroll compliance and assurance
Build stronger evidence that your payroll system applies confirmed employment conditions accurately and consistently through independent review and testing.
HCM strategy and transformation
Connecting business strategy, workforce priorities and technology investment to establish a clear and practical direction for HCM transformation.
Core HR (HCM) and the employee lifecycle
Designing the structures, processes and data that support employees throughout their lifecycle and provide the foundation for the wider HCM environment.
Payroll and compliance
Payroll implementation and compliance configured to pay your people accurately, every time.
Workforce management
Connecting workforce demand, rostering, scheduling, time capture, labour costs and operational requirements.
Awards and employment conditions
Translating confirmed award, enterprise agreement and employment-condition interpretations into workable processes, controls and system requirements.
HCM architecture and solution design
Turning business requirements into connected, maintainable HCM designs across platforms, modules, workflows, security and reporting.
Workforce data and integration
Establishing trusted workforce data and practical integrations across HCM, payroll, finance and operational systems.
Testing and assurance
Testing real business processes, payroll outcomes, integrations and exceptions before they become operational issues.
Change, adoption and operational readiness
Preparing leaders, teams and operating processes to adopt new ways of working and sustain them after go-live.
Who We Help
Build to work across your whole leadership team
The entry point to an HR technology project varies deal to deal - our approach is built to make sense to all three.
HR & People Leaders
Smoother processes, stronger compliance and less time firefighting broken workflows.
CFO & Finance Leaders
A well-governed project delivered inside a controlled budget, with clear reporting on spend.
CIO & IT Leaders
Clean data, reliable integrations and a lower-risk path to go-live.
Industries We Work With
Built for complex Australian workforces
Deep experience with 1,000-5,000+ employee organisations across Australia's most complex operating models.
Health Care
Aged Care
Retail
Manufacturing
Hospitality
Construction
Education
Government
Professional Services
Technology
Non-profit
Sports & Entertainment
Financial Services
Aviation, logistics and frontline operations
Complex multi-site and regulated workforces
Let's get your HCM implementation on the right path.
Whether you're planning a new HCM implementation, recovering a stalled project, or tightening up payroll compliance - Renofy works as an embedded, client-side partner from first conversation to go-live and beyond.
Expertise across Dayforce, Workday, UKG and other leading HCM platforms
Client-side team, not an outside vendor
Built for complex Australian organisations
Implementation, recovery, compliance and governance in one team
Business Hours
Monday - Friday - 9am - 5pm
Ready to get started?
Complete the form and a member of the team will be in touch within one business day.
Faq's
Frequently asked questions
Yes, we design multi-venue rostering and pay rule configuration that reflects trading patterns, events and staffing needs at each location.
Yes, award interpretation for hospitality - including penalty rates, loadings and casual employment rules - is one of our core areas of expertise.
Yes. We review payroll configuration against your award obligations, identify discrepancies, and support remediation where needed.
No, we're platform-agnostic - our job is to help you select, implement and optimise the platform that fits your venues.
Yes, we design rostering configuration that supports fast, flexible changes while still applying your award and pay rules correctly.
Resources
Latest news & insights
Practical guidance on HCM implementation, HCM project recovery, payroll compliance and workforce testing from the Renofy team.
